Placing an order
Always make sure when placing an order that you listed the correct address information. Unfortunately we can not check all address data if they are correct. If we notice that not all data is entered correctly, we will contact you via email or telephone. Always use your correct contact details.
It's possible that our mails will end up in your spam box. Therefore, carefully check if you received an order confirmation email from us. We always send you a confirmation email. Should our mails end up in your spam folder highlight our email address as "not spam" so that you will always receive our emails.
Once you have placed your order you will receive an order status depending on which payment method you used.
Waiting for payment:
You have chosen a bank transfer or cash by mail. Once we have received your payment, we will change the status to Payment received
You have chosen to directly pay your order. The order status immediately indicates whether the payment is received. If the order status didn't changed to payment received but you did pay, please check your bank account if the order amount has been with drawed, if so you can contact us so we can manually change your order to paid.
We will change the status to shipped when the package leaves our warehouse. You will receive a track & trace code within a day.
If you have any questions about your order you can always contact us. Make sure you always have your order number at hand so that we can help you quickly. We unfortunately we do not speak any language but English, Dutch, German are not a problem.